Traffic is bound to the account where it was purchased and cannot be transferred to another account, whether it has been used or not.
What to do now
- Stop using the traffic. Check the account currently signed in and confirm the affected order.
- Contact official customer support. Explain that the purchase was made for the wrong account and provide the information listed below for review.
- Purchase from the correct account if access is needed immediately. Sign out, sign in to the intended account, verify its email or username, and complete a new purchase.
Information to provide to customer support
Prepare the following information so the support team can identify the payment and review the request:
- The email address or username of the account that received the traffic
- Order number
- Payment time, amount, and payment method
- Payment confirmation or transaction screenshot
Contact online customer support or email support@solisproxy.com.
Do not provide your account password or proxy connection password.
How unused and used traffic is handled
Unused traffic
Unused traffic cannot be transferred to another account. Stop using it and contact customer support so the related order can be reviewed.
Partially or fully used traffic
Partially or fully used traffic also cannot be transferred. Usage may affect refund eligibility, and the result is determined by the current refund policy and the order review.
Refund review
Refund requests are reviewed under the refund policy and are not guaranteed. Approved refunds can only be returned through the original payment method.
View the Refund PolicyHow to avoid purchasing for the wrong account
- Before paying, confirm the email address or username shown in the signed-in account.
- Review the product, traffic amount, and account information on the payment page.
- If you use multiple accounts, sign out before switching accounts and verify the account again after signing in.