If a proxy is missing after payment, first confirm that payment completed and that the order is not still processing.
Key points
- Confirm that you are signed in to the same account used for payment.
- Check payment and processing status in wallet transactions or the relevant order page.
- Refresh the proxy list and sign in again once.
- For cryptocurrency payments, wait for the required confirmations.
- If it is still missing, contact support with the account email, order number, payment time, and redacted proof of payment.
Note: Do not pay the same order again.