Refund Policy
We are committed to fair and transparent refund processing for all customers.
Overview
At SolisProxy, we are committed to ensuring complete customer satisfaction with our services.
All refund requests will be evaluated on a case-by-case basis.
Refund Eligibility
You may request a refund in the following circumstances:
- The service was not delivered or differs significantly from its description
- The service is unusable because of a failure in our system
- Duplicate charges caused by a billing error
- The request is made within 7 days of purchase and the service has not been used
- You change your mind after purchase and the service has not been activated or used
Refund Processing Time
Approved refunds will be processed within 5–10 business days.
- Refund operations on the SolisProxy platform are only allowed to be returned via the original payment route.
- Rates, handling fees, recharge bonuses, and other related losses will be deducted during the refund.
- If you have any doubts or dissatisfaction with any order, please contact online customer service first.
How to Request a Refund
To request a refund, please follow these steps:
The specific refund arrival time varies depending on the corresponding payment method. The handling fee deducted depends on the payment channel and actual circumstances.
Email: support@solisproxy.com